WHITE PAPER:
This white paper outlines the 7 steps to aligning IT with the business. Find out what they are and how they can help your business provide customer-driven results.
EGUIDE:
Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
VIDEO:
CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
EGUIDE:
Next-generation business intelligence has the potential to be a game-changer for predictive analytics because it solves the latency issues that plagued traditional BI platforms. Access this e-guide for expert insight into planning for BI that works alongside social media, mobile devices and context-aware computing.
WHITE PAPER:
This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system.
ASSESSMENT TOOL:
Take this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.
EZINE:
The world must optimize its use of water to avert conflict. Hectic Heathrow airport needs to streamline processes to continue to grow. Meanwhile, software architects must effectively enable BAM systems that take newly enabled BPM feeds. Data analytics are becoming part of the mix for more BPM scenarios. Find out more in our BPM quarterly.
WHITE PAPER:
In this brief paper you’ll discover the 4 key dimensions to personalized Web marketing and learn real-life successes of enterprises that have made the personalized Web a core part of their growth strategies. Deliver greater value for your customers and your company through a centralized interactive marketing platform.
EGUIDE:
Hyper-converged infrastructure (HCI) promises to simplify your data center management, but you need a management strategy for HCI itself. This e-guide covers the areas you will need to focus on in order to develop a successful HCI management strategy.
EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
