WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WEBCAST:
Learn how a large enterprise utilized a new solution to employ a scalable, efficient laptop deployment and management solution within their mobile vehicles. View this webcast now.
EZINE:
In this week's Computer Weekly, we hear from Google executives about how the firm builds, tests and secures its global datacentre estate. We analyse the implications for broadband of the BT and Openreach split. And we find out how artificial intelligence and the internet of things are coming together to deliver new technologies. Read the issue now.
EGUIDE:
In this E-Guide from SearchUnifiedCommunications.com, we take a trip to the year 2020 in an attempt to uncover how unified communications and collaboration will evolve and what it will mean for your organization.
EZINE:
In this week's Computer Weekly, as the UK goes to the polls, we take an in-depth look at the political parties' manifestos for technology, and examine what the IT sector wants from the next government. Our latest buyer's guide covers collaboration software. And we analyse an emerging standard for endpoint security. Read the issue now.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.
WHITE PAPER:
Building on recommendations in the Global e-Sustainability Initiative (GeSI) SMART 2020 report, this paper explains how companies can replace high environmental impact activities with low carbon alternatives through the network. The result? Efficiencies in workplaces, data centers, transportation and logistics, power grids and buildings.
sponsored by MessageLabs Symantec Hosted Solutions
WHITE PAPER:
Todays wireless work environment poses new challenges for IT departments who must monitor and secure the online interactions of highly distributed and roaming workers. Companies are calling on security experts who can help organizations more effectively manage and protect their distributed workforce via the cloud.
EZINE:
In this week's Computer Weekly, we talk to the National Crime Agency's top cyber cop about tackling IT security threats against the UK through global collaborations. We ask CIOs for their tips on building an IT strategy for the digital age. And we review the big six storage suppliers' plans for all-flash arrays. Read the issue now.