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• CRM

  • ACCE conference honors the best workers in the call center industry

    The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.

  • Windows 8 operating system a marked change in touchscreen environments

    Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.

  • Mobile technology makes time management challenging

    Mobile technology has made it easier to solve problems at the office while we aren't at the office. But all that connectedness could mean more work and less play.

• Financial Applications

  • PeopleSoft HCM 9.2 strengthens healthcare user's confidence

    The latest version of PeopleSoft's HCM product is alleviating one healthcare company's concerns about the future of the healthcare product line.

  • HR software customers speak out: Six stories

    We've rounded up our most compelling human resources software case studies for a diverse sampling of peer-to-peer advice.

  • With HANA, SAP is disrupting business models -- including its own

    At Sapphire Now 2013, in-memory analytics and mobile app demos showed how companies can turn big data into profitable service lines.

• Manufacturing ERP

  • GE customizes asset management tool JackBe Presto

    The water and power division of the manufacturing giant used the BI suite to harness real-time operational intelligence into its capital assets.

  • Early adopters say Internet of Things resets software, business models

    In a panel session at SapphireNow 2013, SAP users and a telecom company say sensors are the easy part of making machines talk to each other -- and us.

  • Infor customers ponder where legacy ERP fits in new social, Web push

    Customers of Infor use its legacy ERP brands that go back decades, but now are being challenged to move to the company's new Web architecture.

• Business Analytics

  • Match in-memory processing speed to big data analytics business need

    Michael Minelli, co-author of a book on big data analytics, says in-memory analytics tools must be tied to business processes to pay off for users.

  • MIT panelists: Big data calls for data-driven decision making skills

    C-level execs need to develop better decision making skills to capitalize on big data technology, said speakers at the 2013 MIT Sloan CIO Symposium.

  • In-memory analytics tools pack potential big data punch

    The faster analytics performance spurred by in-memory technology can help companies capitalize on big data, but there are barriers to be aware of.

• Software Quality

  • A debate on the merits of mobile software test automation

    One veteran recommends automating all mobile software tests. Another expert says to focus on planning and automate only where necessary.

  • New skills for the QA tester: Scripting, security

    Software quality assurance is gaining respect as a profession -- but do QA testers have the scripting and security skills the role now requires?

  • Who should drive Agile planning and software requirements analysis?

    Many application testers wonder who exactly is responsible for driving software requirements analysis and planning to ensure high-quality software.

• SOA

  • Quiz: How much do you know about NoSQL databases?

    Test your NoSQL knowledge with this five-question quiz.

  • Architects can meet mobile user needs by altering mindset

    Smartphones, tablets and desktop computers don't just differ in screen size; they are different form factors.

  • Tools and practices to create a meaningful SOA ALM process

    To create a meaningful SOA ALM process, architects have to remember modern apps are increasingly using components.

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