PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
PRESENTATION:
In this presentation from our CW500 event, digital transformation programme director Richard Philips explains how the AA tackled the challenges of delivering people, cultural and organisational change.
EGUIDE:
In this e-guide we meet ten up-and-coming financial services disruptors and discuss what the driving force behind their success is. These were interviews published on the Computer Weekly blog: Fintech Makes the World go Around.
ESSENTIAL GUIDE:
Financial services companies will face new challenges from innovative financial technology (fintech) companies, regulatory technology (regtech) will push down compliance costs, and there will be a greater emphasis on planning for cyber breaches in 2017, Deloitte predicts in this report.
ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EGUIDE:
In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.
EGUIDE:
The automation of the financial software that lies at the heart of any business – accountancy, budget management, general ledger, payroll, and so on – is a prize many organisations are eyeing up, with machine learning and robotic process automation close to mind. Find out everything you need to know by downloading this PDF E-Guide.
EGUIDE:
Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.
EGUIDE:
In this e-guide, discover the 10 must-have features in big data analytics tools that can help reduce the effort required by data scientists to improve business results.
EGUIDE:
In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
