WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.
sponsored by Do Not Use - Singapore Telecommunications Ltd
WHITE PAPER:
IP VPN technology is a viable solution for manufacturing companies seeking to weave their operations into the rapidly changing industry. It has unleashed a new era of IT infrastructure and this white paper provides the details.
WHITE PAPER:
The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...
WHITE PAPER:
This white paper describes the innovative approach introduced by the Cisco MDS 9000 Family to support an end-to-end virtualized SAN environment that is flexible, secure, scalable, and mobile.
WHITE PAPER:
HP Insight Dynamics - VSE provides a single toolkit that helps in accelerating complex technology projects and simplifying daily operations.
WHITE PAPER:
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
WHITE PAPER:
This guide provides an overview of 802.11n-including how this new standard will deliver higher performance than existing 802.11a/b/g networks, and what network managers should do to prepare their networks to achieve the highest performance.
WHITE PAPER:
Companies that are disciplined in managing the quality of their engineering, manufacturing, purchasing and human resource operations perform better. Read this white paper today to learn what strategic actions organizations can take to improve q...
WHITE PAPER:
In this white paper, you will discover an Oracle storage technology designed from the ground up to deliver business-critical, guaranteed quality of service consistent with the business value of the application and its data.
