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In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
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This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.
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Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
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Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.
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IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
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This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.
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This white paper examines how the health care industry can proactively support patient-focused care through the use of technology services that enable predictive analysis.
