IT Service Management Reports

EGUIDE: Computer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,

Posted: 08 Feb 2021 | Published: 25 Aug 2016

EZINE: In this 13-page buyer's guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.

Posted: 08 Feb 2021 | Published: 05 Apr 2016

EGUIDE: What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.

Posted: 09 Dec 2020 | Published: 03 Dec 2020

EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

RESOURCE: To remain relevant and competitive in the years to come, enterprises need to embrace top IT trends around infrastructure automation, hybrid management tools and DevOps. Read on to discover how to do just that based off of discussions from Gartner's IT Infrastructure, Operations & Cloud Strategies Conference.

Posted: 05 May 2020 | Published: 05 May 2020

EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

Posted: 13 Feb 2020 | Published: 13 Feb 2020

EGUIDE: It's important for IT professionals like yourself to know how to distinguish the good AI tools from the bad. That's where this E-Guide should come in handy. Download this E-Guide to learn how artificial intelligence capabilities are augmenting the day-to-day IT tools you're most familiar with.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

EGUIDE: Download this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

EGUIDE: Download this E-Guide to learn how IT monitoring tools have advanced accordingly and their relationship with DevOps methodologies. Plus, find out which areas of your IT infrastructure stack could stand to gain the most from robust monitoring capabilities.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

EGUIDE: Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.

Posted: 30 Jan 2020 | Published: 30 Jan 2020

EGUIDE: Download this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Download this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

Posted: 03 May 2019 | Published: 02 May 2019

ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.

Posted: 02 May 2019 | Published: 01 May 2019

ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.

Posted: 29 Apr 2019 | Published: 26 Apr 2019

ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.

Posted: 24 Apr 2019 | Published: 24 Apr 2019

EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

Posted: 22 Oct 2018 | Published: 31 Dec 2018

ESSENTIAL GUIDE: Enterprises are eager to get their hands on the potential AI and automation application opportunities that AIOps promises, but many vendors in the space aren't quite as enthusiastic. Find out more about the disconnect between the AIOps that IT teams want and the reality of AIOps as told by vendors.

Posted: 21 Sep 2018 | Published: 20 Sep 2018

ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.

Posted: 03 Sep 2018 | Published: 03 Sep 2018

EGUIDE: An old saying proclaims that a tool is only as good as the hand that wields it. Unfortunately for IT, the opposite is true when it comes to systems management. Without the right set of tools, your system management capabilities can be severely limited. Click to learn how to strategize your IT tool selections based on the capabilities you need most.

Posted: 29 May 2018 | Published: 24 May 2018

EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.

Posted: 24 May 2018 | Published: 22 May 2018

EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.

Posted: 27 Feb 2018 | Published: 19 Feb 2018