IT Service Management Reports

EGUIDE: In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.

Posted: 07 Oct 2014 | Published: 07 Oct 2014

EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.

Posted: 05 Sep 2017 | Published: 30 Aug 2017

WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.

Posted: 19 Jun 2017 | Published: 19 Jun 2017

EGUIDE: In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.

Posted: 01 Mar 2017 | Published: 27 Feb 2017

DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Middle East.

Posted: 23 Feb 2017 | Published: 23 Feb 2017

EGUIDE: Learn how to implement a collaborative, lightweight ITIL approach in your infrastructure, and adapt ITIL to suit your priorities by unifying ITSM and DevOps under one framework. Download now to keep a close eye on DevOps pipelines by strategizing your budget to secure container initiatives, and more.

Posted: 02 Feb 2017 | Published: 31 Jan 2017

EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.

Posted: 02 Feb 2017 | Published: 31 Jan 2017

EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.

Posted: 11 Jan 2017 | Published: 11 Jan 2017

EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.

Posted: 28 Dec 2016 | Published: 18 Dec 2016

EGUIDE: This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.

Posted: 08 Nov 2016 | Published: 24 Oct 2016

EGUIDE: As lock-in concerns become less prevalent, public cloud adoption continues to rise; however, organizations find that some workloads are best left in-house. Discover the boons and challenges associated with public cloud deployment, and additionally learn how to leverage it to eliminate latency and increase response times for IoT apps.

Posted: 24 Oct 2016 | Published: 19 Oct 2016

EGUIDE: This expert eGuide predicts upcoming data center changes as well as which trends to pay close attention to and how they can benefit your enterprise. Also, gain insight on some of the challenges that these new trends can present, and ways to overcome them.

Posted: 21 Sep 2016 | Published: 20 Sep 2016

EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

Posted: 25 Jul 2016 | Published: 18 Jul 2016

EGUIDE: You rarely have every stakeholder involved in a software contract negotiation, and the process is often rushed through. Forrester's Mark Bartrick reveals how to execute a coherent software negotiation strategy in this expert e-guide.

Posted: 25 Jul 2016 | Published: 05 Jul 2016

EGUIDE: In the following e-guide, learn key business practices that will ensure your company is properly sorting through software licensing complexities. Read on to uncover exclusive insights on how to choose the correct software provider while also managing software costs.

Posted: 08 Jul 2016 | Published: 05 Jul 2016

EGUIDE: When it comes to contract negotiations, CIOs hold more sway than they think. Next time you negotiate with suppliers, ensure you get a better price from likes of SAP, IBM, Microsoft and Oracle. Access this expert guide to discover vendor negotiation tips for midmarket CIOs working with these vendors from Forrester Senior Analyst Duncan Jones.

Posted: 29 Jun 2016 | Published: 28 Jun 2016

EGUIDE: In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.

Posted: 29 Feb 2016 | Published: 24 Feb 2016

EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.

Posted: 26 Oct 2015 | Published: 26 Oct 2015

EZINE: In this week's Computer Weekly, we talk to the CIO at the UK's leading animal charity, the RSPCA, about how her cloud-first strategy is helping animal welfare. Microsoft is ending support for older version of Internet Explorer – we assess the implications. And we ask the experts about the best practice in mobile security. Read the issue now.

Posted: 21 Sep 2015 | Published: 21 Sep 2015

WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.

Posted: 08 Jul 2015 | Published: 17 Jan 2014

EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.

Posted: 29 Mar 2015 | Published: 29 Mar 2015

WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.

Posted: 09 Jan 2015 | Published: 07 Jun 2014

WEBCAST: Tune into the following webinar to learn how IBM can help you with operations, performance, analytics, automation and delivery of your IT services in today's complex on-premises, hybrid, and cloud environments.

Posted: 24 Oct 2014 | Premiered: Oct 24, 2014

WHITE PAPER: This white paper details the value of an exceptional support team.

Posted: 17 Oct 2014 | Published: 01 Aug 2013

EGUIDE: In this expert e-guide, examine the various benefits that an ITSM (IT service management) approach can provide an organization. Additionally, learn advice on how to integrate configuration management and IT asset management to optimize benefits and improve performance.

Posted: 13 Oct 2014 | Published: 13 Oct 2014