WHITE PAPER:
There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
WHITE PAPER:
This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
WHITE PAPER:
The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream.
WHITE PAPER:
This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
